First, please update "Message Engine".
- Press “≡” (Drawer Menu)
- Go to “App Setting”
- Find “Additional Settings”
- Press “Message Engine”
- Update the Engine
Our app is interpreting SMS/USSD messages using 'Message Engine'.
We regularly update Message Engine for your accurate balance check.
If you're facing any messages that we missed after updating the "Message Engine", kindly do "Message Report" so that we can apply it to our data and fix it IMMEDIATELY.
To report non-reflecting messages,
- Go to “Messages” in your operator
- Press the “Message”
- Press “report to us!”
Your reporting can help us to give you the exact balance information! :)