[Lucky Spin] I have Gems but why I can't play? True Balance Customer Support January 24, 2018 11:55 Follow This will happen when: You have used all hearts and don't have enough gems to play more You have played 20 times using gems. In this case, you need to wait to recover for a heart. Related articles [Lucky Spin] Where can I see my Gem balance and how to redeem? Comments 0 comments Please sign in to leave a comment.