Why am I not able to delete my account/ Why my request to delete the account is canceled? True Balance Customer Support March 26, 2018 09:36 Updated Follow You cannot delete the account- If you have any pending recharge transaction or transfer. If you didn't submit the required documents properly. Related articles How to delete my True Balance Account? Why am I not able to transfer money to another True Balance wallet and bank? How to become a Group member? My account is blocked Is there a way to increase my balance limit? Comments 0 comments Please sign in to leave a comment.