Why am I not able to delete my account/ Why my request to delete the account is canceled? True Balance Customer Support March 26, 2018 09:36 Updated Follow You cannot delete the account- If you have any pending recharge transaction or transfer. If you didn't submit the required documents properly. Related articles What will happen to my money if I choose to delete my account? How to delete my True Balance Account? Comments 0 comments Please sign in to leave a comment.