Why am I not able to able to see my Main balance? True Balance Customer Support September 14, 2018 10:33 Follow If you are not able to see your main balance then : Tap on 'ARROW' sign on the extreme right on Home screen. Tap on 'My PACKS' Scroll down to see your Balance Related articles I recharged a pack but it is not showing in the application? How can I pay the due amount? Comments 0 comments Article is closed for comments.