Where can I find 'Portal' option in the app? True Balance Customer Support September 14, 2018 10:37 Follow To go to 'Portal' Tap on 'ARROW' sign on the extreme right on Home screen Tap on 'OPERATOR' Tap on 'Portal Main' to see special plans on your number Related articles The alarm 'New Packs Detected' is not disappearing from my screen? Why is it showing 'Not supported'? Can I cancel my order and get a refund? How will i know when to collect rewards points? Comments 0 comments Article is closed for comments.