How can I return the mobile I ordered?

Handset is a non-returnable product, so it cannot be returned. However, you can request for a replacement only if the below conditions are applicable:

1. If the product arrived in a physically defective condition
2. If the product is different from its description mentioned on the product detail page
3. If the order has missing parts or accessories

To request for the replacement, please send us an email to '[e-mail]' within 48 hours of receiving your order with the following details:-

1. Order ID
2. Product details
3. Reason of return
4. Pictures of the product delivered showing IMEI number and color mentioned on the invoice.

Further, please note that the following products shall not be eligible for replacement:-

1. Product damaged due to misuse of the product; or
2. Product without tag/label; or
3. Product with missing tampered or serial/UPC number

For detail information, please refer to the refund T&C in the app.