If the product fails the quality check, then you have to arrange the reverse pick up at your own expense, so it can be delivered back to you.
Articles in this section
- How can I make payment for purchasing a product from 'Shop'?
- Can I cancel my order and get a refund?
- How can I get the invoice?
- Can I use promocode for buying Products from Shop in True Balance?
- How can I return the mobile I ordered?
- How to order a product from True Balance?
- What should I do if my order is received in a damaged condition?
- How can I track my return?
- Have you received my returned phone?
- Why hasn't my return been completed yet?