In a rare case, where you happen to receive a damaged product, please notify us within 48 hours of receiving your order by sending an email to 'cs@balancehero.com'. We also might request you to provide us with some information and a photograph of the product.
Articles in this section
- How can I return the mobile I ordered?
- What should I do if my order is received in a damaged condition?
- How can I track my return?
- Have you received my returned phone?
- Why hasn't my return been completed yet?
- What should I do if I receive a different item from the one that I have ordered?
- What do I do if I didn't receive my order?
- What if my location is not serviceable for reverse pick-up?
- How many days will it take for the refund to be credited in my account?
- How are my refunds credited?
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