In a rare case, where you happen to receive a damaged product, please notify us within 48 hours of receiving your order by sending an email to 'firstname.lastname@example.org'. We also might request you to provide us with some information and a photograph of the product.
Articles in this section
- How can I make payment for purchasing a product from 'Shop'?
- Can I cancel my order and get a refund?
- How can I get the invoice?
- Can I use promocode for buying Products from Shop in True Balance?
- How can I return the mobile I ordered?
- How to order a product from True Balance?
- What should I do if my order is received in a damaged condition?
- How can I track my return?
- Have you received my returned phone?
- Why hasn't my return been completed yet?