How can I download my purchased policy? True Balance Customer Support August 07, 2019 04:35 Updated Follow To download the Policy: Go to the Order history, Select the policy you wish to download from the order list On the bottom of the page, tap on download certificate. Related articles TERMS & CONDITIONS: (#AwesomeAugustOffer Part II - Win 100% Cashback on Handset Purchase) CAMPAIGN How will I receive my policy documents? What will happen to my money if I choose to delete my account? Comments 0 comments Article is closed for comments.