How can I download my purchased policy? True Balance Customer Support August 07, 2019 04:35 Updated Follow To download the Policy: Go to the Order history, Select the policy you wish to download from the order list On the bottom of the page, tap on download certificate. Related articles My details are wrongly mentioned in the policy. What should I do? Can I make a combined payment for purchasing an insurance policy? How can I purchase a policy? How can I make payment for purchasing a Policy? Comments 0 comments Article is closed for comments.