Possible reason could be -
1. If you have completed KYC and then closed your account, you will not be able to update the KYC with the same PAN number until 120 days have passed. Please try again after 120 days from your re-registration with us, and you will be able to proceed.
2. A case where the PAN or Aadhaar details have already been entered in a different account. Aadhaar & PAN for KYC can only be associated with one account of True Balance.
3. A case where the phone number has already been used in a different True Balance account. One phone number for KYC can be associated with only one account of True Balance.
4. If the name on Aadhaar doesn't match with the name on the PAN.
5. If the Aadhaar and PAN are not linked.
6.If you are entering incorrect details of either PAN or Aadhaar.
7. If the phone number that you are entering is not associated with the one registered with your Aadhaar.
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