FAQ's
Loan
- What types of loans are available?
- How to apply for a loan?
- Why is my loan getting rejected?
- Can I take multiple loans?
- Who are your Lending Partners?
- Why is my loan showing as disbursement pending?
IOS
- Is True Balance available on iOS?
- Will I get app updates regularly on iOS?
- Are loan approvals faster on iOS?
- How can I contact support from the iOS app?
- How can I submit my bank statement on iOS?
- What loan tenures are available on iOS?
eMandate
- What is e-NACH?
- What is the cap on the e-NACH mandate amount?
- Are there any e-NACH bounce charges charged by lenders?
- How will I come to know whether the mandate has been accepted by the sponsor bank?
- When can the lender initiate the e-NACH to debit the customer account?
- Can I request True Credits to execute the e-NACH on a specific date if I failed to repay on the due date?
Bureau related
- What is a Credit Bureau Report?
- What do you mean by credit score?
- How does my credit score get affected by this loan?
- Will my credit score be affected if I get rejected?
- Will there be a credit report enquiry when I apply for a loan?
- How can I check the status of my credit report?
Cooling Off/Lookup period
Super Saver EMI
- What is Super Saver EMI? And what are it’s benefits?
- Why should I use this instead of just paying normally?
- Is this the same as foreclosing or closing my loan?
- Will I get a confirmation or receipt for Super Saver payments?
- Can I still use Super Saver if I have missed EMIs?
- Will my loan tenure change automatically?
Schedule Of Charges
Account Related
- How do I use True Balance?
- What should I do if I forgot my password?
- Why is my account blocked?
- I'm seeing an error message saying, "Something Went Wrong." What should I do?
- Why am I not receiving the OTP for registration and what should I do?
- Is True Balance available for iOS devices? Does it support dual SIMs?
Recharges & Utility Bill Payments
- [DTH] I got a different plan for what I recharged for?
- [DTH] How do I know my transaction is confirmed?
- [DTH] How can I pay for a DTH recharge?
- [Electricity] Why is my electricity provider not on the list?
- [Electricity] The bill payment was successful, but it shows unpaid by the provider?
- [Electricity] How do I know my bill is paid?
Wallet
- What is a True Balance Wallet?
- Facing an issue with KYC?
- I forgot my MPIN, what should I do?
- How long are the free points valid?
- What will happen to my money if I choose to delete/close my account?
- Why I am not able to transfer money to the bank from a Full KYC PPI?
Gift Card
- What is the use of a True Balance Gift Card?
- How can I buy a Gift Card?
- Can I transfer the Gift Card Balance?
- Can I resend a Gift Card?
- How to redeem a Gift Card?
- Can I redeem my True Balance Gift Card in cash?