FAQs
Insurance
- How can I purchase a policy?
- How can I make payment for purchasing a Policy?
- How can I download my purchased policy?
- My details are wrongly mentioned in the policy. What should I do?
- How many policies can I purchase?
- Is there an option to make the premium payment in parts?
Shop - Mobile Phones/Appliances
- How can I make payment for purchasing a product from 'Shop'?
- Can I cancel my order and get a refund?
- How can I get the invoice?
- Can I use promocode for buying Products from Shop in True Balance?
- How can I return the mobile I ordered?
- How to order a product from True Balance?
Recharge Loan
- What is Recharge loan in True Balance?
- How can I repay the loan and in how much duration?
- Are there any penalties if EMI is not paid on time?
- What is the mode of payment to get the recharge loan?
- How many plans I can buy per account?
- Will I get cashback on recharges done through Recharge loan?
PAY LATER
- What is True Pay Later?
- How can I purchase through Pay Later?
- Are all products available for Pay Later?
- How can I pay the due amount?
- Can I avail multiple Pay Later?
- Are there any charges involved in using Pay Later?
Mostly Asked
Gift Card
- Is True Balance Gift Card refundable?
- Is there any limit of Gift Card purchase allowed in a single day?
- How can I give a message or wish the person I am gifting the Gift Card
- What is a Gift Card?
- What are the Benefits of the Gift Card?
- How can I buy a Gift Card?
General
- How to use True Balance?
- Does it support dual SIMs?
- Does it work for both Prepaid & Postpaid SIMs?
- Accessibility Service keeps turning off
- My balance check is not working.
- Where can I see ‘T&C’ in the App?
Bill Payment
- [Gas] How can I pay the bill for my Gas connection?
- [Gas] Where do I find my Account/ Consumer number?
- [Gas] How do I know my bill is paid?
- [Gas] The bill payment was successful, but it shows unpaid by the provider?
- [Gas] Why my Gas provider not on the list?
- [Gas] What if I make a payment for the wrong amount?
Wallet
- Is there a way to increase my balance limit?
- Is there any limit of adding beneficiary?
- What are the charges for E-KYC?
- What are the benefits of completing E-KYC with True Balance?
- What are documents need to be submitted to complete E-KYC?
- How can I apply for complete E-KYC?
Account & Free Points
- What is the difference between Recharge history and Wallet history?
- Where can I see my Balance history?
- Where can I see my Free Points?
- My account is blocked
- How long are the free points valid?
- How to check my current ID?
Balance Check & Statistics
- My balance check function is not working?
- Why am I not able to able to see my Main balance?
- I recharged a pack but it is not showing in the application?
- I am getting SIM CHANGED alarm and my balance is not shown?
- Why is it flashing Question Mark(?) on the Homepage?
- Where can I find 'Portal' option in the app?
JIO SIM Settings
Postpaid Support
- Is there any payable limit on postpaid bills?
- Do Promo code and Recharge Membership both work for postpaid bill payments?
- Why am I not able to see my Bill Alert?
- Can I pay my postpaid bill on True Balance?
- Why isn't there any Special Offers on postpaid?
- How to refresh my postpaid information?
Recharge
- What is Success/Processing/Failed/Refund?
- How many people can I PIN/FAVOURITE?
- How to Recharge to other number?
- Where can i see my recently recharged numbers?
- Can i pick the number from my contact list while Recharging?
- How much free points will be used in one recharge and can I use them partially?
Recharge Membership
- What is the difference between Recharge Cashback and Group Cashback?
- How to delete my Group Member?
- Will I get Cashback for other kinds of payment (Mobile postpaid / Easy Pay Plan)?
- How can I know if I have completed the required amount of recharges to become a gold member?
- What is Recharge Membership and where to find?
- How to join Gold Membership & what are the benefits?
Reward_Invite
- How will i know when to collect rewards points?
- Do I receive a referral reward if my friend’s friend installs the app?
- My friend doesn’t show up in my referred friend’s list
- What to put in 'Referral Code' when I install?
- What’s the referral code? Where is it?
- I don’t get rewarded after inviting my friend.
Reward_Offer(CPI&Promocode)
Reward_Earning Task
- [Lucky Spin] Where to find Gem history?
- [Lucky Spin] Where can I see my Gem balance and how to redeem?
- [Lucky Spin] Why is it displaying wait button?
- [Lucky Spin] What is the difference between heart play and gem play?
- [Lucky Spin] How many times can I play in a day?
- [Lucky Spin] How many gems will be needed for paid (Gem) play?