FAQ's
Mostly Asked
LOAN
- How is loan eligibility calculated?
- How to apply for a loan?
- How long does it take to get a loan?
- What is the Interest charged on each loan?
- What is the Tenure of each Loan?
- Can I take multiple loans?
Wallet
- How can I apply for complete E-KYC?
- Free points are missing after re-installation
- Is there any limit of adding beneficiary?
- What are the charges for E-KYC?
- What are the benefits of completing E-KYC with True Balance?
- What are documents need to be submitted to complete E-KYC?
Bill Payment
- [Gas] How can I pay the bill for my Gas connection?
- [Gas] Where do I find my Account/ Consumer number?
- [Gas] How do I know my bill is paid?
- [Gas] The bill payment was successful, but it shows unpaid by the provider?
- [Gas] Why my Gas provider not on the list?
- [Gas] What if I make a payment for the wrong amount?
Gift Card
- Is True Balance Gift Card refundable?
- Is there any limit of Gift Card purchase allowed in a single day?
- How can I give a message or wish the person I am gifting the Gift Card
- What is a Gift Card?
- What are the Benefits of the Gift Card?
- How can I buy a Gift Card?