FAQs
Service Guide
Mostly Asked
General
- How can I make suggestions?
- How to Register?
- How to use True Balance?
- How to change the language of the app?
- Does it work for all operators in pan India?
- Does it support dual SIMs?
Account & Wallet
- What is the difference between Recharge history and Wallet history?
- Where can I see my Wallet history?
- Where can i see my Wallet Points?
- Do I have to enter my credit/debit card details whenever I want to recharge?
- What kind of payment options do you offer?
- My account is blocked
Jio Sim Settings
- Why does it shows OS Not- support?
- Why does it Show ‘SIM Type Unknown’ on Main Page?
- Why my Main Balance Always shows Zero?
- Why I am not able to check my Jio sim Balance?
- Why my Data pack is showing less when I have unlimited Data?
- What will happen if I select ‘ALWAYS ALLOW’?
Balance Checking & Statistics
- How to turn on/off Usage Tracker?
- How to check my 'Rate Cutter pack'?
- My balance is deducted after installation
- How to check my Data & Call pack?
- My Second SIM balance is not reflected
- 'STATS' data seems inaccurate
Payment Recharge
- How to Recharge to other number?
- How many people can i PIN/FAVOURITE?
- How can i UNPIN/UNFAVOURITE a person?
- How can i PIN/FAVOURITE a person?
- Where can i see my recently recharged numbers?
- Can i pick the number from my contact list while Recharging?
Point Recharge
- Where is Emergency Loan?
- My recharge is still 'Processing'
- How to check my number to recharge?
- Can I recharge my "Wallet Points" to friends?
- Can I transfer my money to this app?
- How to redeem/use/recharge the rewards?
Combined Payment
Promotion Reward
- How will i know when to collect rewards points?
- How will I know if new earning tasks are added?
- Where can I see ‘T&C’ in the App?
- Where can I see my Completed Task?
- Where can I see Task Guide?
- Where is Earning Task List?