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  1. True Balance
  2. FAQ's

FAQ's

Mostly Asked

  • Facing issue with KYC?
  • Credit Report - CIBIL/TransUnion, Experian, Equifax & CRIF
  • Cashback Policy
  • My recharge keeps getting 'Failed'
  • It shows 'Recharge Success' but didn't get balance
  • I couldn’t get a refund

LOAN

  • How is loan eligibility calculated?
  • How to apply for a loan?
  • How long does it take to get a loan?
  • What is the Interest charged on each loan?
  • What is the Tenure of each Loan?
  • Can I take multiple loans?
See all 7 articles

Wallet

  • How can I apply for complete E-KYC?
  • Free points are missing after re-installation
  • Is there any limit of adding beneficiary?
  • What are the charges for E-KYC?
  • What are the benefits of completing E-KYC with True Balance?
  • What are documents need to be submitted to complete E-KYC?
See all 33 articles

Bill Payment

  • [Gas] How can I pay the bill for my Gas connection?
  • [Gas] Where do I find my Account/ Consumer number?
  • [Gas] How do I know my bill is paid?
  • [Gas] The bill payment was successful, but it shows unpaid by the provider?
  • [Gas] Why my Gas provider not on the list?
  • [Gas] What if I make a payment for the wrong amount?
See all 19 articles

Gift Card

  • Is True Balance Gift Card refundable?
  • Is there any limit of Gift Card purchase allowed in a single day?
  • How can I give a message or wish the person I am gifting the Gift Card
  • What is a Gift Card?
  • What are the Benefits of the Gift Card?
  • How can I buy a Gift Card?
See all 14 articles
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