FAQ's
Mostly Asked
CASH LOAN
- What is Cash Loan?
- How is loan eligibility calculated?
- How to apply for Cash loan?
- How long does it take to get a loan?
- What is the Interest charged on Cash loan?
- What is the Tenure of the Cash Loan?
Wallet
- How can I apply for complete E-KYC?
- Is there a way to increase my balance limit?
- Is there any limit of adding beneficiary?
- What are the charges for E-KYC?
- What are the benefits of completing E-KYC with True Balance?
- What are documents need to be submitted to complete E-KYC?
DIGI GOLD
- How do I buy Gold?
- Why is OTP being asked at the time of buying or delivering gold?
- Where can I find the invoice for my order?
- What is live gold price?
- How long is the live price valid for completing a transaction?
- After purchasing gold, when can I see gold grams in my account?
TRAIN
- How to book a Train Ticket via True Balance?
- What are the modes of Payment you accept?
- How to locate my booked tickets ?
- What are the General rules/Information for E-ticket passengers?
- What are the types of seats available in Indian Railways?
- What is the maximum number of people I can book train tickets for under a single booking?
Insurance
- How can I purchase a policy?
- How can I make payment for purchasing a Policy?
- How can I download my purchased policy?
- My details are wrongly mentioned in the policy. What should I do?
- How many policies can I purchase?
- Is there an option to make the premium payment in parts?
Gift Card
- Is True Balance Gift Card refundable?
- Is there any limit of Gift Card purchase allowed in a single day?
- How can I give a message or wish the person I am gifting the Gift Card
- What is a Gift Card?
- What are the Benefits of the Gift Card?
- How can I buy a Gift Card?
General
- How to use True Balance?
- Does it work for both Prepaid & Postpaid SIMs?
- How to Securely Upgrade the app?
- How to change the language of the app?
- How to turn on/off Notification bar?
- How to turn on/off Push Notifications?
Bill Payment
- [Gas] How can I pay the bill for my Gas connection?
- [Gas] Where do I find my Account/ Consumer number?
- [Gas] How do I know my bill is paid?
- [Gas] The bill payment was successful, but it shows unpaid by the provider?
- [Gas] Why my Gas provider not on the list?
- [Gas] What if I make a payment for the wrong amount?
Account & Free Points
- Where can I see my Free Points?
- My account is blocked
- How long are the free points valid?
- How to check my current ID?
- I forgot my password
- The OTP didn’t send on registration