FAQs
Mostly Asked
CASH LOAN
- Can I take multiple loans?
- What is the Interest charged on Cash loan?
- Do I have an option of prepayment/foreclosure of my loan?
- What is the Tenure of the Cash Loan?
- How long does it take to get a loan?
- How to apply for Cash loan?
CASH NOTE
DIGI GOLD
- How do I buy Gold?
- Why is OTP being asked at the time of buying or delivering gold?
- Where can I find the invoice for my order?
- What is live gold price?
- How long is the live price valid for completing a transaction?
- After purchasing gold, when can I see gold grams in my account?
TRAIN
- How to book a Train Ticket via True Balance?
- What are the modes of Payment you accept?
- How to locate my booked tickets ?
- What are the General rules/Information for E-ticket passengers?
- What are the types of seats available in Indian Railways?
- What is the maximum number of people I can book train tickets for under a single booking?
Insurance
- How can I purchase a policy?
- How can I make payment for purchasing a Policy?
- How can I download my purchased policy?
- My details are wrongly mentioned in the policy. What should I do?
- How many policies can I purchase?
- Is there an option to make the premium payment in parts?
Shop - Mobile Phones/Appliances
- How can I return the mobile I ordered?
- What should I do if my order is received in a damaged condition?
- How can I track my return?
- Have you received my returned phone?
- Why hasn't my return been completed yet?
- What should I do if I receive a different item from the one that I have ordered?
Recharge Loan
- What is Recharge loan in True Balance?
- How can I repay the loan and in how much duration?
- Are there any penalties if EMI is not paid on time?
- What is the mode of payment to get the recharge loan?
- How many plans I can buy per account?
- Will I get cashback on recharges done through Recharge loan?
PAY LATER
- What is True Pay Later?
- How can I purchase through Pay Later?
- Are all products available for Pay Later?
- How can I pay the due amount?
- Can I avail multiple Pay Later?
- Are there any charges involved in using Pay Later?
Gift Card
- Is True Balance Gift Card refundable?
- Is there any limit of Gift Card purchase allowed in a single day?
- How can I give a message or wish the person I am gifting the Gift Card
- What is a Gift Card?
- What are the Benefits of the Gift Card?
- How can I buy a Gift Card?
General
- How to use True Balance?
- Does it work for both Prepaid & Postpaid SIMs?
- My balance check is not working?
- How to Securely Upgrade the app?
- How to change the language of the app?
- How to turn on/off Notification bar?
Bill Payment
- [Gas] How can I pay the bill for my Gas connection?
- [Gas] Where do I find my Account/ Consumer number?
- [Gas] How do I know my bill is paid?
- [Gas] The bill payment was successful, but it shows unpaid by the provider?
- [Gas] Why my Gas provider not on the list?
- [Gas] What if I make a payment for the wrong amount?
Wallet
- How can I apply for complete E-KYC?
- Is there a way to increase my balance limit?
- Is there any limit of adding beneficiary?
- What are the charges for E-KYC?
- What are the benefits of completing E-KYC with True Balance?
- What are documents need to be submitted to complete E-KYC?
Account & Free Points
- What is the difference between Recharge history and Wallet history?
- Where can I see my Balance history?
- Where can I see my Free Points?
- My account is blocked
- How long are the free points valid?
- How to check my current ID?
Postpaid Support
Mobile Recharge, Utility bill payments, Train tickets
Invite & Earn
Promocode
Reward_Earning Task
- [Lucky Spin] Where to find Gem history?
- [Lucky Spin] Where can I see my Gem balance and how to redeem?
- [Lucky Spin] Why is it displaying wait button?
- [Lucky Spin] What is the difference between heart play and gem play?
- [Lucky Spin] How many times can I play in a day?
- [Lucky Spin] How many gems will be needed for paid (Gem) play?